Legal
Refund policy
Unspent credit is refundable. Spent credit is not, because we have already paid for it.
Draft, pending legal review. This describes accurately what the platform does today. It has not been reviewed by a lawyer, and the tax treatment it assumes is still being settled. Do not rely on it as a final statement of your rights.
Unspent credit
You can request a refund of any credit you have not spent, at any time, for any reason. We refund to the original payment method. There is no window and no restocking charge.
Refunds are issued from your purchased balance only. Credit that was granted rather than bought (a signup grant, a subscription allocation, a goodwill adjustment) was never paid for and is not refundable in money.
Spent credit
Credit you have already spent cannot be refunded. When you run a build, we pay a model provider for the tokens it consumes. That cost is incurred at the moment of the build and cannot be reversed, so there is nothing left for us to return.
Your statement shows every entry that made up your balance: every purchase, grant and spend, with the date and what it was for. If a charge looks wrong, check your statement first, then contact us.
If a build fails
A build that fails because of a fault on our side is refunded to your balance in full. Ask us, and we will look at the transcript. A build that produces a module you did not want is not a fault.
Subscriptions
Cancel at any time. You keep the credit already allocated for the current period, and the subscription does not renew. We do not refund part of a period.
Unused subscription credit expires when the period ends. This is also shown on your billing page and before you subscribe.
Chargebacks
If you dispute a charge with your bank rather than asking us, we will suspend the account while the dispute is open.
Contact us first.
How to ask
Email assista@cybrosys.com from the address on the account, or use the contact form. Tell us the amount and roughly when you bought it; we can find the rest.